Just when you think I only write good reviews – here’s comes … well … read on.
We had a Mensa “Mix & Mingle” event at the Sunbird last night. The Sunbird (off I-25 and Garden of the Gods) has a beautiful view of the mountains and a panoramic vista of Colorado Springs and all points east. There’s a large, comfortable patio (with its own bar), an inside bar area with plate glass windows all around, and a gracious dining room with expansive views. Last night, for Happy Hour, there was even a trio playing on the patio – and they were good!
I was really looking forward to this, as the Sunbird is just beautiful … but Mike and I have found service and food there to be very inconsistent. One time it’s good (or even bordering on fabulous) but the next time it pretty much sucks. This was a “suck.”
We gathered on the patio just about the time the rain started. One of our group wanted to move inside, which seemed like a good idea at the time. So, since only a couple of us had ordered drinks and tapas – we opted to move inside. Our server assured us our tab would follow us to the inside bar as well as our tapas orders. Once we got a large table put together, the rest of the group ordered drinks. Meanwhile, one member of our group ordered another beer. Drinks came, but no beer. He ordered again … and after quite a long wait … finally got his beer. All the while, members of our group have ordered plates and appetizers. These seem to be delivered to the table with some speed. But…
We had to ask for napkins and silverware and small plates to share the food. We got napkins – no silverware. (I finally had to get up and find a server and ask again for silverware.) It got even more interesting as we ate, as we noticed that it seemed as if the servers would only deal with one person at a time. At one point, a server picked up a used dish that was sitting in front of me – and another in our group at the table picked up a used glass (full of used toothpicks, bar napkins, etc) to hand to the server and as the server walked by her, she motioned with the glass and began to hand the glass to the serve. She was completely ignored. This was not the only time we noticed this peculiar behavior at our table – one person would ask for something, and another would begin to ask a question or to order something – and the server would just walk away. Not even “Can I get anybody anything else?” And – there appeared to be abundant servers – lots of them walking around – but seemingly unorganized. What was up with that? It happened enough that we all commented on it – and we’re not talking once or twice – at least 5 times!
Now – I’m still waiting for my pancetta-wrapped shrimp and Al is still waiting for onion rings – the ones we ordered outside – before the rest of the group even ordered their food. I asked the server about them and was told she would check on them. Others ordered more food and got their food. We get another round of drinks. (Except the beer guy. He asked for another beer – which never did come.) Again, I ask about the shrimp and onion rings – and am again told by the server she’s check on them. After the third time, I told our server that if we didn’t get our orders immediately, I wanted to see the manager. Well, that lit a fire under whoever and one of the managers came scurrying over. She assured me she would personally check on our order, which she must have, as our tapas order came shortly. She explained that the patio person thought the bartender had put in the order and vice versa. Okay, mix-ups happen – but why did I have to get a manager involved after asking three times?
I had ordered pancetta-wrapped shrimp – and here’s what I got: two medium shrimp on a skewer with a thin (and narrow) slice of pancetta that could barely reach around the shrimp. There was also a pile of something cold on the plate – I’m still not entirely certain what it was – it kinda tasted of like a cucumber salad but it was brown – so I’m not certain. This dish was not worth the $7 price listed on the menu … but to give the manager credit, she “comp’d” that and the disastrous (and disastrously late) onion rings that finally came with an odd sort of dill and mayo sauce – which didn’t compliment the small serving of onion rings at all. BTW - Al asked for ketchup for the onion rings, which he never did get. He never got his other beer either – Al left a grumpy man – he’ll not be back to the Sunbird any time soon.
Here’s the good news – Mike said the Meatball Sliders (a Happy Hour special) were good – but I just realized that we were charged $9 for it, not the $7 listed on the menu.
Another piece of somewhat good news … someone else in our group ordered a Sunbird Combination Platter to share with the group; it consisted of a Spinach & artichoke dip (which was very garlicly), crab stuffed mushrooms, cornmeal crusted Calamari and beef Skewers. The calamari and beef skewers were actually the best of the selection.
One more good news item – they were trying a new drink that evening– a lemon/raspberry drink that was actually quite refreshing. The problem was, as confessed by the bartender, who was really doing his best to keep up – is that they sprang this new drink on him only that day and he was overwhelmed by all the drink orders – the specials along with the bar and dining room orders. He was trying to keep up, but simply could not. Sunbird management - are you listening?
So, overall – here’s my assessment: once again the Sunbird disappointed us. More than anything else, the poor and confused service really did them in for us. I can forgive an overpriced dish if other dishes are reasonable – I can even forgive an order mix up – it happens. But, during this latest visit to the Sunbird, there was just too much wrong to be happy about the experience. Do again? I think not – at least not until we hear it’s drastically improved or management/ownership changes.